Volvo Excellence Award
Four-Time Recipient
of the Volvo Excellence Award
Out of nearly 300 Volvo retailers in the United States, fewer than 30 earn this recognition in any given year. Jaffarian Volvo Cars has earned it four times (2016, 2017, 2018, & 2020).
The award reflects a balanced commitment across the whole of a dealership, from sales and service to parts and the training behind all three, measured through the experiences of the people who actually own the cars.
Those are the same things we've been trying to get right in Haverhill since 1958. We go the extra mile because it's the right thing to do. Telling a customer when a repair can wait. Standing behind a number once we've quoted it. Doing right by people when nobody would have known otherwise. It's a lot of small things done well, over a long time. We call it The Jaffarian Way™.
“We are proud of the exceptional level of service our team delivers, which is second to none. Our employees provide operational excellence across every department, every day. I truly appreciate their hard work and care.”
Gary Jaffarian, President & CEO, Jaffarian Volvo Toyota
What is the Volvo Excellence Award?
The Volvo Excellence Award is the highest annual honor Volvo Cars USA gives its dealership partners. Ultimately, it reflects our commitment to providing a knowledgeable, professional, and rewarding Volvo ownership experience.
- A commitment to exceptional service: Recognized by Volvo Cars USA for excellence across the entire dealership, reflecting our commitment to a consistently exceptional customer experience.
- Customers who are genuinely satisfied: Our award is based in part on direct feedback from Volvo owners, reinforcing our focus on earning customer satisfaction—not simply claiming it.
- Expertise you can trust: Our team maintains Volvo factory training and certifications, so you can feel confident that the people selling, servicing, and supporting your Volvo know the brand inside and out.
- The right parts for your Volvo: We follow Volvo standards for genuine Volvo parts and accessories, helping ensure your vehicle receives the quality and fit it was designed for.
- Excellence throughout ownership: From the moment you purchase your Volvo to every service visit that follows, our goal is to deliver a level of care worthy of the Volvo name.
Frequently Asked Questions
What is the Volvo Excellence Award?
The Volvo Excellence Award is the top annual recognition Volvo Cars USA gives its retail partners in the United States. It evaluates dealerships on sales performance, customer satisfaction in both sales and service, parts and accessories operations, and completion of Volvo's factory training requirements across every department.
How many dealerships win the Volvo Excellence Award each year?
Fewer than 30 of the nearly 300 Volvo retailers in the United States receive the award in a given year.
How many times has Jaffarian Volvo Cars won the Volvo Excellence Award?
Jaffarian Volvo Cars has been recognized with the Volvo Excellence Award four times, making it one of the most decorated Volvo retailers in New England.
What is the oldest Volvo dealership in New England?
Jaffarian Volvo Cars in Haverhill, Massachusetts has sold and serviced Volvo vehicles since 1958, making it the oldest Volvo dealership in New England. It remains family owned and operated, now in its fourth generation.
Where is Jaffarian Volvo Cars located?
Jaffarian Volvo Cars is at 600 River Street in Haverhill, MA 01832, serving Methuen, Andover, Lawrence, the Merrimack Valley, and southern New Hampshire.
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